Hi Steve,
Yes we bought it used. What annoyed us is that the only reason Juniper can't create a new contract for us is because their systems cannot handle pricing for a EOL product. We offered to pay but if their systems cannot come up with a price then it's not possible - apparently.
I guess the moral of the story is don't buy EOL juniper products and expect any support. I guess if they're not making money then they have no incentive.