Re: Critical error of Scan Manager

Hi,

[00001] 2019-06-25 21:52:43 [Root]system-critical-00554: SCAN-MGR: Check AV pattern file failed with error code: test load db fail on worker load db failure.

When the AV database is updated, a temporary directory is populated. The temporary directory includes a test DB. The test DB is compared to the worker DB to determine what needs to be updated. This message indicates that the comparison and loading of files between the test and worker DBs failed.

Can you please check from the events if you can see that the DB is updated successfully post 2019-06-25 21:52:43. You must see a message similar to "system notif 00554 SCAN-MGR: New AV pattern file has been updated. Version: 12/20/2018 06:29 GMT, virus records: 66633; size: 8046379 bytes."

Otherwise suggest to update the DB manually by following the method in the below mentioned KB.

https://kb.juniper.net/InfoCenter/index?page=content&id=KB26652

Hope this helps.

Thanks,
Pradeep
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